Order Filling Time

Order Filling Time

All products are made to order after we receive payment. For this reason, the order fulfillment time is extended. We try to process orders from customers as quickly as possible, but there are times when we can get more orders than usual in a short period of time, then the order processing time is extended after prior consultation with the customer.

Usually, the order fulfillment time is:
Sewing products, depending on the degree of complexity and the ordered quantity, is from 3 to 7 working days.

If the customer ordered a configuration of the mascot prepared by us by purchasing the product in the store without using the product wizard, the order is packed immediately after sewing and immediately sent to the customer.
In the case of non-standard orders, orders placed using the product wizard or orders with individual wishes as to the configuration or additions. Before shipping, we send the customer a photo of the finished product and wait for its approval. After approval, we pack and send the product to the customer immediately.